Print on Demand Products

This article outlines the quality guarantee and return policy for orders fulfilled through Create and Flow. It covers what is covered by the quality guarantee, how to report an issue with an order, what happens when an order is lost in transit, and what options are available for returned orders.

Quality Guarantee

We want you to be satisfied with the quality of the products you order through Create and Flow. If you are not satisfied with the quality of a product, please let us know within 30 days of receiving the item and we will do everything we can to investigate and find a solution.

Create and Flow will pass this information onto its print provider. If their quality control team confirm your claim, we will be happy to send a complimentary replacement order to your customer as quickly as possible. We’d much rather fix any problems and send a replacement order to make sure your customers are happy with their orders.

If a replacement order is not feasible, or you can’t wait for a new order to arrive, please indicate that when you reach out to us and we’ll give you a refund.

Colour Consistency

Create and Flow’s POD Partner uses the same print machines, paper types, and work processes as our print partners to minimise colour variations. However, printing is a chemical process and 100% consistency cannot be achieved. Multiple factors influence the colour, consistency, and final result, including:
Machine type
Machine settings
Paper types
Humidity in the room
When the machine was last cleaned
Color variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee.

Defective or Damaged Products

If you receive defective or damaged orders that were not caused by the content provided by you or your customer, Create and Flow’s POD Partner will cover the costs of a new order. This includes:
Damage to the delivered products
Errors in the number or quantity of the delivered products
Lack of quality of the delivered product

Return Policy

We currently do not support returns because the products ordered are personalised and made specifically for each order. Should you want to submit a new order, you will be liable for the costs of the new order.

Lost Orders

For packages lost in transit, please get in touch within 30 days from the estimated delivery date. Create and Flow’s POD Partner will be happy to send a replacement order on your behalf.

Digital Products

This Agreement (“Agreement”) is made effective by and between Create and Flow purchaser of the digital product (hereafter “Client”), for the purpose of Client purchasing a digital product from Create and Flow’s online shop (the “Product”). Client agrees to the terms and conditions below by checking the box in the online shopping cart checkout or by submitting payment for the Product.

Digital Product Usage

After purchasing the digital product, Client will be given access to the product materials in within [48 hours] through a download delivered in his/her email. Client will have lifetime access to the materials so long as the product(s) is/are available.

Create and Flow hereby grants to Client one (1) exclusive, non-sublicensable, non-transferable, license to use the Product. Client understands and agrees that the Product materials may not be shared with any third party. In the event Create and Flow suspects that the Product is being shared with another party, Create and Flow reserves the right to immediately terminate Client’s access to the Product.
Client may use the Product for his/her own personal use and business use and may modify the language as he/she sees fit. Client is not obligated to tag or give credit to Create and Flow for the copy in the Product he/she uses, posts, or shares.

Fees and Payment Processing

In consideration for access to the Product provided by Create and Flow, Client agrees to compensate Create and Flow the fee indicated on the online shopping cart. If any payment methods are declined by the online payment processor, Client shall provide a new eligible payment method before receiving access to the Product. In the event Client has already been given access to the Product and a payment method is declined, Create and Flow reserves the right to collect any and all outstanding receivables.

Refund Policy

Due to the nature of digital products being immediately accessible upon purchasing, no refunds of any fees or other amounts paid by Client in connection with the Product will be allowed under any circumstances.

Personal Information

By purchasing the Product, Client will be asked to provide personal information including his/her name, email address, mailing and billing address. Client agrees to allow Create and Flow access to this personal information for all lawful purposes. Client is responsible for the accuracy of the identifying information, maintaining the safety and security of his/her identifying information, and updating Create and Flow on any changes to his/her identifying information.

The billing information provided to Create and Flow by Client will be kept secure and is subject to the same confidentiality and accuracy requirements as Client’s identifying information indicated above. Providing false or inaccurate information, or using the Product for fraud or unlawful activity, is grounds for immediate termination from the Product.

Warranties and Liability

Create and Flow makes every effort to ensure that the Product is accurate and fit for the use of Create and Flow’s customers. However, Create and Flow takes no responsibility whatsoever for the suitability of the Product, and Create and Flow provides no warranties as to the function or use of the Product, whether express, implied or statutory, including without limitation any warranties of merchantability or fitness for particular purpose. Client agrees to indemnify Create and Flow against all liabilities, claims, demands, expenses, actions, costs, damages, or loss arising out of Client’s breach of these terms and conditions. Create and Flow shall not be liable to Client or any third party for consequential, indirect, special or exemplary damages including but not limited to damages for loss of profits, business or anticipated benefits whether arising under tort, contract, negligence or otherwise whether or not foreseen, reasonably foreseeable or advised of the possibility of such damages.

Force Majeure

If the performance of this Agreement or any obligations hereunder is prevented, restricted or interfered with by reason of earthquake, fire, flood or other casualty or due to strikes, riot, storms, explosions, acts of God, death of him/herself or a family member, war, terrorism, or a similar occurrence or condition beyond the reasonable control of the parties, the party so affected shall, upon giving prompt notice to the other party, be excused from such performance during such prevention, restriction or interference, and any failure or delay resulting therefrom shall not be considered a breach of this Agreement.

Guarantees

Create and Flow does not make any guarantees as to the results, including financial or other personal gains, of Client’s use of the Product. Client agrees to take responsibility for Client’s own results with regard to using the Product.
Release & Reasonable Expectations
Client has spent a satisfactory amount of time reviewing Create and Flow’s business and has a reasonable expectation that Create and Flow’s Product will produce different outcomes and results for each Client. Client understands and agrees that:
Every client and final result using the Product is different;
The Product is intended for a mass audience.

Miscellaneous

The Client may not assign rights or obligations under this Contract without Create and Flow’s consent.
These Terms and Conditions are governed by New Zealand law